Phleetbo

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CANCELLATIONS AND ABANDONED APPOINTMENTS

Cancellations can be processed by logging into your Phleetbo account and following the cancellation instructions within the web portal, mobile device application, or contacting phleetbo directly during regular business hours at 888 585 1310 or after hours via email at: [email protected]

Cancellation fees are as follows: Cancellation of a booked appointment can be made up to forty-eight (48) hours

  1. BEFORE the beginning of your confirmed appointment time window with NO CHARGE to the credit or debit card on file provided by the ordering party.
  2. Cancellation of a booked appointment WITHIN forty-eight (48) hours before the start of your confirmed appointment time window will be charged a cancellation fee of 100% of your requested service fee to the credit or debit card on file provided by the ordering party.
  3. Cancellation of a booked appointment at or after the start of your confirmed appointment time window will be charged a full 100% of your requested service fee to the credit or debit card on file provided by the ordering party.
  4. Forgotten, abandoned, denied, or refused appointments will be charged a full 100% of the requested service fee to the credit or debit card on file provided by the ordering party. Payment will be processed at the time of arrival by the Phleetbo technician to the service location and time specified and confirmed by the ordering party.
  5. Incorrect or undesired appointment details provided and confirmed by the ordering party (incorrect address, incorrect date, incorrect time) will be charged a full 100% of the requested service fee to the credit or debit card on file provided by the ordering party. Payment will be processed at the time of arrival by the Phleetbo technician to the location and time specified and confirmed by the ordering party.

RESCHEDULING OR MODIFYING BOOKED APPOINTMENTS

Rescheduling or modifying your confirmed appointments can ONLY be processed by contacting phleetbo directly during regular business hours at 888 585 1310 or logging into your Phleetbo account and contacting us using the online or mobile device application messaging system. Your modifications must be accepted, processed, and confirmed by a Phleetbo representative NO LESS than forty-eight (48) hours before your original scheduled appointment time. Any fees collected by Phleetbo according to this rescheduling or modification policy WILL NOT be credited toward the NEW rescheduled or modified appointment. Rescheduling and modification fees are as follows:

  1. Rescheduling or modification of a booked appointment can be made up to fortyeight (48) hours BEFORE the beginning of your confirmed appointment time window with NO CHARGE to the credit or debit card on file provided by the ordering party.
  2. Rescheduling or modification of a booked appointment WITHIN forty-eight (48) hours before the start of your confirmed appointment time window will be charged a fee of 100% of the requested service fee to the credit or debit card provided. Any fees collected by Phleetbo according to the rescheduling policy WILL NOT be credited toward the rescheduled or modified appointment. Rescheduled and modified appointments will be processed as a NEW confirmed appointment and charged in full according to our standard appointment fee and payment processing.